1. Who we are and who may use the Service
1.1 These Terms are an agreement between you and DeepSensi Public Benefit Corporation, a Delaware public benefit corporation with its registered office at 8 The Green STE A, Dover, DE 19901, United States ("DeepSensi", "we", "us").
1.2 They govern your use of the DeepSensi family portal, the DeepSensi application and the Precision Suites (together, the "Service"). By creating an account or using the Service you accept these Terms and acknowledge the Privacy Policy, the Consumer Health Data Privacy Policy and the Refund and Cancellation Policy.
1.3 You may use the Service only if you are at least 18 years old, or the age of majority where you live if that is higher, and reside in the United States or in a Canadian province or territory other than Quebec. If the Suite is for another person, such as your child, you confirm that you are that person's parent, legal guardian or other authorized representative. If you use the Service for a child or for an adult for whom you are a legally authorized representative, you confirm that you have the authority to do so, and you are responsible for that use. The Service is not offered to residents of Quebec or of any other country. You confirm that you are not located in, or ordinarily resident in, a country or region subject to comprehensive United States sanctions, that you are not acting on behalf of a person located there, and that you are not named on any United States government list of prohibited or restricted parties.
2. What the Service is, and what it is not
2.1 A Precision Suite is clinical decision support software for licensed physicians. It analyzes medical records and test reports that you upload and prepares an analysis for the physician you choose: a set of possible underlying causes and next-step options, each with the patient data, reasoning and published sources that support it, presented in the order of how strongly each is supported. The software selects none of them for your physician. Your physician reviews the analysis and makes every decision.
2.2 The Service does not diagnose, treat, prescribe or give doses; does not analyze medical images or raw data from devices; and is not for emergencies. In an emergency, call 911. If you are in crisis, call or text 988.
2.3 The analysis is delivered to your physician, not to you. Your physician may share it with you; if so, it is your physician's communication. Anything you see in the family portal (status, your own documents, diary, reminders, general information) is not medical advice. Any summary you receive after your physician's review is released to you by your physician through the Clinician Workbench and is your physician's communication.
2.4 DeepSensi does not order, perform, pay for or sell any medical test, receives no payment from any laboratory, and does not recommend laboratories or tests for you. Laboratories may independently tell their customers that their reports can be used with the Service and may send a report to your account at your request; DeepSensi receives nothing from them. Any list of results that a Suite requires is a description of what the software needs as input, not medical advice; your physician decides which tests are appropriate for you.
2.5 DeepSensi is not a health care provider and does not practice medicine. No physician-patient relationship is created between you and DeepSensi.
3. Your account
3.1 Provide accurate information and keep it current. Keep your login credentials and your recovery code confidential; you are responsible for activity under your account. Tell us at once of any unauthorized use.
3.2 One account may cover one family. Records of a child are managed through the parent's or guardian's account; children do not hold accounts.
3.3 We verify the identity of the physician you designate against official registries; we do not verify your identity beyond what is needed to run your account and take payment.
4. Your physician
4.1 You designate the physician who will receive the analysis. The physician must hold an active, unrestricted license to practice medicine in a U.S. state or the District of Columbia. Where we state at checkout that the Service is available to residents of Canada, a resident of Canada may instead designate a physician who holds an active, unrestricted license to practice medicine in a Canadian province or territory.
4.2 The analysis is sent only when you confirm the delivery in the portal. You may later designate another physician for a new analysis.
4.3 Physicians decide for themselves whether to open, review or act on an analysis. We do not guarantee that your physician will do so, and we are not responsible for your physician's decisions or for the care you receive.
4.4 If you do not have a physician. If you reside in the United States and do not have a physician who can receive the analysis, we can give you contact information for independent physicians who offer consultations by telehealth in the states where they are licensed. These physicians are not employed or controlled by DeepSensi. Each of them decides whether to accept you as a patient, sets their own fees, bills you directly and is responsible for your care. DeepSensi receives no payment from them, pays them nothing for seeing you and does not share in any fee you pay them. You are free to choose any other physician. This information is free, is not part of the price of a Suite and is available whether or not you buy one. It is not available to residents of California or Canada at this time. DeepSensi does not pay any listed physician, and no listed physician pays DeepSensi, for referrals or for being listed. As of the effective date of these Terms, no listed physician has any other financial or contractual relationship with DeepSensi. If a listed physician has any other relationship with DeepSensi, we will state that relationship next to that physician's name before you choose the physician.
5. Inputs: the results your Suite requires
5.1 Each Suite lists the results the analysis requires before it starts and the results that add to it, with time windows. The lists are published on the Suites page and in the portal.
5.2 You obtain results from your own physicians and upload the reports. Upload only documents that you have the right to share. The software removes direct identifiers on your device before anything is sent to us, and you check the record before you send it.
5.3 If you cannot obtain the required results, you may cancel for a full refund at any time before the first analysis is delivered (Section 6.5).
5.4 Do not upload image files, waveform files, exports from monitors or wearables, or raw genomic files; the Service does not accept them.
6. Protocol fees, term, optional renewals and cancellation
6.1 Price and Scope. The Precision Suite™ Protocol fee is US$790 per Suite (Standard Institutional Value: $4,850, subsidized under the DeepSensi PBC Public Benefit Charter for registered protocol participants), plus any applicable taxes. The fee covers a complete clinical intake lifecycle: multi-system tensor synthesis, generation of the SIL-4 verified Clinical Decision Support Dossier for your physician, and twelve (12) consecutive months of longitudinal tracking and biomarker trajectory modeling within the decentralized registry. Customers in Canada are charged in U.S. dollars; your card issuer may charge currency conversion fees. One protocol allocation covers one patient.
6.2 Longitudinal Re-evaluations and Optional Renewal. The initial protocol fee covers 12 full months of access. There is no forced automatic recurring subscription. At the conclusion of your 12-month access period, subsequent annual longitudinal re-evaluations and registry tracking may be continued optionally at a discounted rate for active registry contributors, or automatically renewed only if you explicitly choose the automated continuity option at checkout or within your account settings. If automated continuity is chosen, we send a reminder to your email no fewer than 30 and no more than 45 days before any annual renewal, and a second reminder at least 7 days before it, stating the price and including a direct cancellation link.
6.3 How to cancel. Cancel at any time online in the portal (Settings → Subscription → Cancel) or by email to [email protected], in no more steps than it took to subscribe. We confirm an online cancellation at once, on screen and by email, and a cancellation by email within two business days. Cancellation takes effect at the end of the current term unless you request an earlier end. Cancelling stops the renewal as soon as you cancel online or we receive your email. We do not require you to call us, chat with us or respond to any offer in order to cancel.
6.4 Price changes. We may change the price for a renewal term. We will notify you by email no more than 30 and no fewer than 7 days before the new price takes effect, stating the new price, the date it takes effect and how to cancel. You may cancel before that date without charge.
6.5 Refunds. You may cancel for a full refund at any time before the first analysis of the term is delivered to your physician. After the first analysis has been delivered, fees for the current term are not refundable, except as required by law. An analysis is delivered when it is made available to your physician in the Clinician Workbench after you confirm the delivery. This rule applies to every term, including renewal terms.
6.6 Payment. Payments are processed by our payment provider; we do not store full card numbers. You authorize us to charge the payment method you provide for the subscription and renewals.
6.7 Golden Horizon. Golden Horizon™ is our Public Benefit Corporation (PBC) public benefit allocation program. Under the DeepSensi PBC Charter, the program provides an institutional research subsidy (Standard Value: $4,850) for up to 10,000 enrolled cases annually facing chronic, complex, or intractable diseases to access our Precision Medicine Suites, with a dedicated 100% full hardship fee waiver pathway available for families with documented severe financial need. The Service operates on a Bring-Your-Own-Diagnostics (BYOD) model: DeepSensi provides cognitive decision-support software and does not conduct or sell laboratory assays; patients and their physicians provide their own required laboratory and diagnostic results from accredited local facilities. The Golden Horizon Program Terms form part of these Terms and govern the program, and decisions are made on documented financial need only. The program is open to applicants in eligible jurisdictions as set out in the program terms. Golden Horizon is not part of the standard commercial Service and is not part of any Suite purchase; buying a Suite neither includes it nor is required for it. Taking part in a registry sponsored by the Company is free of charge and is never conditioned on buying anything. A subsidy or waiver under this program gives you no place and no priority in any study, and whether you take part in research, decline or withdraw has no effect on it. We do not present this program as a reason to take part in research. Section 10 applies to this program in full.
7. Your records and content
7.1 You retain ownership of the records and information you upload. You grant DeepSensi a license to process them to provide the Service to you and your physician.
7.2 You confirm that you are entitled to upload the records (for example, your own records or your child's records).
7.3 Our servers hold your health records in coded form, without your name, contact details or other direct identifiers. The key that re-associates an analysis with you is held on your device and on your physician's device. We treat this coded information as your health information and protect it accordingly. If you lose your device and your recovery code, we cannot restore the link.
8. Privacy and health data
8.1 The Privacy Policy and the Consumer Health Data Privacy Policy describe how we handle your information. We do not sell consumer health data and we do not send your medical information to any AI language model.
8.2 Use of your information, in coded form and reported only in aggregate or otherwise so that you are not named, to improve the Service or for research takes place only if you turn on the separate option in Settings, Privacy, which is off by default. Residents of California are asked for a separate written authorization before this option takes effect. It is not a condition of the Service. Until we have made and documented a de-identification determination for this purpose, this option cannot be switched on and no data are used for this purpose.
9. Physicians' use
Physicians use the Clinician Workbench under their own terms. Receiving and reviewing an analysis is free of charge for your physician. We do not pay physicians for referring patients to the Service, we pay physicians nothing for cases, and physicians do not pay us to receive analyses.
10. The Service is not research
The Service is a commercial service and is not research. Buying a Suite enrolls you in no study, reserves no place in any study, and gives you no priority for any study. If we ever ask you to take part in research, we will ask you separately and in plain words, taking part will be voluntary and free of charge, and whether you take part, decline or withdraw will have no effect on your subscription, its price or the Service you receive. Section 8.2 describes a separate, optional consent to the use of coded information for research; turning it on does not enroll you in any study. Buying, declining to buy, or cancelling anything from us has no effect on whether you may take part in any study we sponsor, and taking part, declining or withdrawing has no effect on the Service.
11. Acceptable use
Do not: use the Service for emergencies or time-critical decisions; upload information about a person without the authority to do so; attempt to identify individuals from any DeepSensi data; access the Service by automated means; interfere with its security; resell or redistribute analyses; or use the Service from a country or region where it is not offered under Section 1.3.
12. Intellectual property
The Service, its software, content and trademarks belong to DeepSensi or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service under these Terms. Feedback you give us may be used without obligation to you.
13. Availability, changes and termination
13.1 We may modify the Service, and we will not remove a function that you have paid for during your current term without offering a refund for the remainder of the term.
13.2 We may suspend or terminate your account for breach of these Terms, with notice where practicable. You may close your account at any time; closing the account ends the subscription under Section 6.
13.3 On termination we delete your registration data within the periods set out in our Privacy Policy, section 3A, and at once if you use the link in any email we send you.
14. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, DeepSensi disclaims all warranties, express or implied, including fitness for a particular purpose. The Service does not provide medical advice, diagnosis or treatment; all decisions about care are made by your physicians. Some states do not allow the exclusion of implied warranties; in those states the exclusions apply only to the extent permitted.
15. Limitation of liability
To the fullest extent permitted by law, DeepSensi's total liability to you for all claims arising from the Service in any 12-month period is limited to the fees you paid to DeepSensi in that period, and DeepSensi is not liable for indirect, incidental, special or consequential damages. Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence, willful misconduct, or personal injury caused by our negligence where such limitation is prohibited.
16. Indemnity
You will hold DeepSensi harmless from claims by third parties arising from records you uploaded without authority or from your violation of these Terms.
17. Governing law and disputes
17.1 Governing law. Section 17 is governed by the Federal Arbitration Act. The rest of these Terms is governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Consumer protection laws of your state, province or territory of residence that cannot be waived continue to apply.
17.2 Informal resolution. Before starting any proceeding, the party with a claim sends the other a written notice describing the claim and the relief sought, to [email protected] or to your account email, and both parties try in good faith to resolve it for 30 days. Time limits for bringing a claim are paused during this period.
17.3 Agreement to arbitrate. If you reside in the United States, you and DeepSensi agree that any dispute arising from or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, before a single arbitrator. Hearings take place by video or telephone or, at your choice, in person in the county where you live. DeepSensi pays all arbitration filing, administration and arbitrator fees above the amount you would pay to file a case in court, unless the arbitrator finds your claim frivolous. The arbitrator decides questions about the scope and enforceability of this Section 17, except as stated in Sections 17.5 and 17.7.
17.4 Exceptions. Either party may bring an individual claim in small claims court. Either party may ask a court to stop the unauthorized use of its intellectual property. Nothing in this Section prevents you from bringing a matter to the attention of a government agency.
17.5 Individual claims only. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may award relief only to the individual party. If a court finds this Section 17.5 unenforceable for a particular claim, that claim alone proceeds in court and is stayed until the individual arbitration ends. Nothing in these Terms waives a right to seek public injunctive relief where the law does not allow that right to be waived; such a request is decided by a court after the individual arbitration.
17.6 Mass filings. If 25 or more demands for arbitration raising similar claims are filed against DeepSensi by or with the assistance of the same law firm or coordinated group, the American Arbitration Association's Consumer Arbitration Rules and, where they apply, the AAA's Supplementary Rules for Multiple Case Filings, in each case as in effect when the arbitration is commenced, available at adr.org, apply, and the parties first take part in a mediation in good faith.
17.7 Right to opt out. You may opt out of the agreement to arbitrate within 30 days after you first accept these Terms by emailing [email protected] with your name, your account email and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms. If you opt out, or if Section 17.3 does not apply to you, disputes are resolved in the state or federal courts for the county where you live or in the state or federal courts located in Delaware, and you and DeepSensi consent to their jurisdiction.
17.8 Severability. If any part of this Section 17 other than Section 17.5 is found unenforceable, the rest of it remains in effect.
18. Changes to these Terms
We may update these Terms. Material changes take effect 30 days after we notify you by email and in the portal; continued use after that date is acceptance. Changes to price or renewal terms follow Section 6.
19. General
Assignment only with our consent, except to a successor of our business; severability; no waiver by delay; these Terms, the Privacy Policy and the Consumer Health Data Privacy Policy are the entire agreement between you and DeepSensi about the Service; notices to you by email to your account address; notices to us at [email protected] or by mail to the address above.
20. Residents of Canada
If you reside in Canada, the following applies in addition to the rest of these Terms. (a) The consumer protection laws of your province or territory apply and prevail over these Terms where they give you greater rights. (b) Sections 17.3 to 17.8 do not apply to you, and you may bring a dispute before the courts of your province or territory. (c) Prices are charged in U.S. dollars, and any applicable Canadian sales taxes are shown at checkout before you pay. (d) Before you pay, you may review and correct your order and accept or decline these Terms. After you pay, we email you a copy of these Terms and your order confirmation in a form you can keep and print. (e) The physician who receives your analysis must be licensed in Canada, and Section 4.4 does not apply to you. (f) The Service is not offered to residents of Quebec.
21. Contact
DeepSensi · 8 The Green STE A, Dover, DE 19901, United States · [email protected] · +1 646 210 1916
California users. You may cancel your subscription online at any time as described in Section 6.3. If you have a complaint about our services, you may contact us at the address above or the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Registered office: 8 The Green STE A, Dover, DE 19901, United States · +1 646 210 1916
Accessibility. We aim to meet WCAG 2.2 AA. If you have difficulty using the Service, contact [email protected].